Privacy Policy

1. Who We Are

AskVyra is a marketplace platform connecting Clients and Professionals. We operate the Platform and act as the controller for personal data we collect and use to run the Platform. Professionals and Clients may be separate controllers for information they manage outside the Platform, such as their own records or communications.

2. Key Definitions

• Personal Data: Information that identifies or relates to an identifiable person.
• Processing: Any operation performed on personal data, such as collecting, using, storing, or sharing.
• Client: An individual or business seeking services through the Platform.
• Professional: A service provider offering services through the Platform.
• Platform: AskVyra websites, apps, and related services.
• Device Data: Information about your device and usage, such as IP address, browser type, device identifiers, and log data.
• Service Providers: Vendors that process data on our behalf for hosting, security, communications, or payments.

3. Information We Collect

Information you provide

• Account and profile details (name, email, phone number, address, profile photo)
• Service requests, briefs, and project details
• Business details for Professionals
• Communications and messages with other users or our support team
• Reviews and ratings

Transaction and payment information

If you purchase tokens or subscriptions (if applicable), payment details may be handled by a payment processor. We may receive limited payment confirmation, billing status, and transaction metadata (such as amount, currency, and timestamp).

Information collected automatically

• Device and log data (IP address, browser type, access times, and pages viewed)
• Approximate location (for example, derived from IP address or device settings, where enabled)
• Usage data and performance data
• Cookies and similar technologies (see Cookie Policy)

4. How We Use Information

We use personal data to operate, improve, and protect the Platform. Below is a simple mapping of purposes to data types we typically use.

Where required, you can opt out of marketing communications at any time.

5. AI and Automated Processing

We use AI tools to help suggest matches, categorize requests, and improve the relevance of results. Automated processing supports our teams and users, and you can review and adjust your choices. If you have questions about how automated processing affects you, contact us.

6. How We Share Information

We share personal data in limited circumstances:

• With other users: When you connect or match, your profile and relevant request details may be visible based on Platform rules and your settings.
• With service providers: Vendors that help us provide the Platform (hosting, security, communications, and payments).
• For legal and safety reasons: When required by law or to protect rights, safety, or the integrity of the Platform.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets.

We do not sell personal information.

7. International Transfers

We may process personal data in Canada, the United States, and other countries where we or our service providers operate. We use reasonable safeguards such as contractual protections and security measures to protect personal data during transfers.

8. Data Retention

We retain personal data for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and maintain safety. Retention can vary by data type and context. Examples include:

• Account data is typically retained while your account is active and for a period after closure to meet legal or safety needs.
• Transaction records may be retained as required for tax, accounting, and compliance.
• Messages and service history may be retained to support continuity, safety, and dispute resolution.
• Logs and security records may be retained for monitoring, troubleshooting, and fraud prevention.

9. Security

We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is fully secure, so we cannot guarantee absolute security. Please protect your password and use unique credentials.

10. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal data, as well as to restrict or object to certain processing. You can also withdraw consent where processing is based on consent.

• Access and obtain a copy of your personal data
• Correct or update inaccurate information
• Request deletion or deactivation of your account
• Request data portability where applicable
• Object to or restrict certain processing
• Opt out of marketing communications

In Canada, you have rights of access and correction under PIPEDA principles. Other jurisdictions may provide additional rights. Contact us to make a request.

12. Cookies and Tracking

We use cookies and similar technologies to support core functionality and understand how the Platform is used. You can control cookies through your browser settings. For more details, see our Cookie Policy.

13. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date and may notify you in-app or by email if changes are material.

15. Contact Us

If you have questions about this Privacy Policy or our practices, contact us at:

If you are making a privacy request, include the email associated with your account.